We improve operational performance in the department and in the chain

Improving performance

Clients call Ngenious when they want to let their team excel, do some fundamental cost cutting or improve the way they serve their customers; our clients have a need for operational performance improvement at the working floor or in the (internal) supply chain.

We help companies to develop their vision on performance improvement and assist with setting clean and measurable goals. After we take care of the implementation or support internal teams while they implement themselves.

Our approach is characterized by the combination of 'soft' and 'hard'. On the one hand we focus on processes and numbers. On the other hand our advisors are experienced partners in change and the development of leadership and behavior. As one of the first consulting firms we use innovative (online) performance tools in combination with operational performance improvement.

Our knowledge areas are LEAN performance improvement, (in-compnay) supply chain improvement, Operational Excellence, HR transformation, customer care improvement, change management and leadership development.

Improve
Customer value
Employee satisfaction
Continious improvement

Klantwaarde

Bevlogen medewerkers zorgen ervoor dat de organisatie een hogere waarde levert aan de klant. De klant moet ervaren dat zijn of haar verwachtingen worden overtroffen. Een hogere klantwaarde leidt tot meer tevreden klanten, en tevreden klanten zijn loyale klanten die je aanbevelen. Wij dragen bij aan meer klantwaarde door het verhogen van de snelheid waarmee de klant bediend wordt, en het verbeteren de kwaliteit van de dienstverlening. 

Medewerker bevlogenheid

In elk traject leggen wij de focus op de medewerkers en hun leidinggevenden. De mate waarin zij bevlogen zijn en passie tonen om elke dag een stap meer te zetten, bepaalt de mate van succes voor een organisatie. Wij werken aan  betere samenwerking, heldere doelen, transparante aansturing en toenemende betrokkenheid.

Medewerkers zijn de sleutel voor succes.   

Rendement

Een hoge klantwaarde zorgt voor terugkerende klanten. Meer klanten of meer besteding per klant leidt tot een hoger rendement. Wij kijken naar de interne kostenstructuur, de bestedingen per klantgroep en de balans.

Een gezond rendement biedt de mogelijkheid te investeren in medewerkers waardoor de bevlogenheid weer toeneemt.  

Click on one of the elements of this model for an explanation


Our promise to customers

  • Our approach is always custom made in order to realize your specific strategy
  • We really connect with our clients and are focused on creating partnership in performance improvement


  • We strive to get the biggest impact within limited consulting time
  • We share our knowledge and assure your staff is able to continue improvement on their own


  • We always discuss motivation and personal drivers for change
  • We are a Lean organization our self and due to limited overhead our rates are very competitive




Improve every day with our app

Improve your daily team stand-up with our ‘Dagstart App’. The app easily helps you to calculate targets and to write down improvement ideas. The app also indicates if targets are realistic by calculating production goals related to a certain amount of available hours.

Download our app and improve the performance of your team in a structured manner. The app in available in Dutch only and can be downloaded in the App Store by searching for ‘Dagstart’ (you need iOS 7).